What Is Ebay Handling Time?

Fast n Free Logo

The seller has factored in the postage cost to the item cost, thus enabling eBay to charge commission said postage cost, as opposed to a sale price with a stated postage cost, where commission is only paid on the item's actual cost. The Fast n Free logo is on the listings of Free Post, same day or 1 day handling, and where the delivery time from the postcode to the city is less than 4 business days. Only buyers who live in the 4 day delivery area will see the Fast n Free logo if your listings meet other requirements.

How to Get Your Item Listed and How To Get It Seeded

Getting an item listed isn't always the same as getting a listing seen. There are hundreds of listings for every product on eBay, yet only one first page of search results. When you find a matching catalog entry, you should take the extra time to complete item specifics fields, which will help you get a better search ranking and will also help you include items when you narrow your searches on eBay.

The price is not the most important factor in eBay's search ranking, but it is a factor and the farther away from average prices you are, the less likely your item is to be promoted by eBay search. To maintain a high ranking, your ideal goal is now to appear once in a shopper's results, to change your first image and title in such a way that shoppers always click when they see your listing, and to be so compelling that shoppers will always click on your listings. eBay isn't neutral about making sales, they are in the business of helping you to make sales.

ACD Time Distribution

If your ACD system produces an average figure for total talk time, total hold time and total wrap time, there is no need to divide the figures by the number of calls handled. The time from when the caller gets through to an advisor until they hang up is taken into account by AHT. The examples given earlier should be included in the calculations.

If you don't include Hold Time in the calculation, you can cause advisors to spend more time on hold in order to reduce the total AHT. There is no easy way to give Max and Min AHT. Some calls are short and complex.

Foreign sellers are not all scam artists

Not all foreign sellers are scam artists looking to take your money. Vendors and sellers value their customers. It only takes one bad apple to ruin it.

eBay can't police the millions of listings that they should or would like to, because they don't have the ability to. A safe rule of thumb is to assume that a well-known or high-end designer or brand is not authentic from a seller in China. Goods made in China are usually made with less-than-quality materials.

The product may fall apart quickly if the quality is not good. Plastic electronic accessories, toys, and automobile accessories are examples. It is worth remembering that the working conditions in foreign countries are not as good as in the US.

eBay International Shipping Program

eBay aims to help sellers take advantage of international commerce. By reducing the time and complexity of shipping overseas, sellers who would otherwise be reluctant to sell internationally can get started very easily. The Global Shipping Program makes international shipping more efficient.

The GSP is very convenient for sellers. There are no customs forms to fill out, duties or taxes to calculate, or international deliveries to organize. If their items are lost or damaged on the international part of their journey, they are still guaranteed five stars for shipping time and protected from negative feedback, but they are not guaranteed five stars for shipping time.

The GSP does not always work as it should. The delivery time frames can be longer than expected, and sellers have reported poor handling of disputes by eBay support reps who seem to have not been well trained on the program. If you want to use GSP as an outsourcing service to reduce the hassle of shipping internationally, it is less likely to increase international sales.

If your products become more expensive under the new rules, sales might decrease. You would have to consider the impact on sales against the time and effort saved. Larger and higher-value items that are expensive to ship and tend to attract import charges are more likely to be competitively priced for buyers under the GSP.

Small, low-value items are likely to have excessive shipping and import charges, which can put buyers off. The seller can arrange shipping with an international carrier like FedEx,UPS,DHL or TNT and then send the label and documentation to the buyer. The buyer can return the item without paying for shipping.

AHT in Ticket Processing

The longer it takes to handle a ticket, the longer customers have to wait and the more agents you will need to have to handle the same number of tickets. AHT can be used to measure efficiency. If you lower AHT but it doesn't work, you might want to rethink your strategy.

There are several benefits to improving your AHT. Customers like fast responses. If you can do that, you have nailed the interaction.

A high-quality response that takes more time leads to a more positive customer experience than a fast response that doesn't have quality. Is the high cases assigned to a specific agent? If so, more training is needed.

Is your AHT high? Maybe you need to rethink the process of handling a support request, there could be too many steps and requirements in place, or internal knowledge is difficult to navigate. The agents should not try to get the caller off the phone or provide mediocre answers.