What Is Hotel General Manager Duties?

The Role of Hotel Managers in the Management and Operations

Hotel Managers are usually employed to provide leadership to daily operations. They work with the hotel owner and upper management personnel to make sure employees follow policies. They create work schedules for hotel employees to make sure that the facility has the correct number of Front desk assistants, Maids, Chefs, Kitchen Aides and Bellhops on staff to keep operations running.

They may be responsible for coming up with marketing initiatives. Some hotels prefer managers with at least seven or eight years of experience, while others prefer a manager with at least five years of experience. Experience in business administration is needed.

Leadership experience is important. It is preferred that you have experience as a supervisor department manager. Hotel Managers with experience in several areas of hotel operations are a plus.

A Survey on Hotel Duty Managers

Hotel Duty Managers are constantly on their toes and ready for the worst-case scenario. The hotel operates efficiently when the General Manager is not there. Duty Managers must have a good personality, good attention to detail and thrive in fast-paced work environments.

The responsibilities of a duty manager are broad. The most important roles of a duty manager are to maintain order and ensure guest satisfaction. Guests who are unhappy with their refunds speak to the Duty Manager of the current shift.

In the case of an accidental over-booking, the Duty Manager makes overflow reservations. The Duty Manager is the one who is on-property for anything and everything that goes awry on her shift, and she is responsible for restoring order. The average salary for a hotel duty manager is around $45,000 a year.

Duty managers' salaries vary depending on education, training, experience and location. Duty managers can get incentive bonuses, retirement plans and health insurance. Pay and benefits will vary from company to company.

To become a hotel duty manager, you need to know the insides of a hotel. Many universities offer degrees in hotel management. The American Hotel and Lodging Association offers certifications through distance learning courses.

The Management of a Restaurant or Hotel

The day-to-day operations of a restaurant or hotel are run by a manager who takes steps to ensure customer satisfaction, takes steps to maintain the facilities and oversees the upkeep of administrative and financial records. Accounting, economics, marketing, and human resource management are some of the courses that are included in the degree programs for the hotel management. They are supposed to define the commercial and management strategy of the establishment in line with profit targets, quality charter and hygiene and safety standards.

The business of hospitality deals with both the inside and outside of a business. A property with good curb appeal attracts guests. Ensuring that people are able tour the grounds without injury is important.

A manager of a restaurant or bar may be in charge of hiring the best security and overseeing their daily operations. Security is important. Not everyone has proper manners.

Guests feel safe when they hire security to patrol the perimeter of a private establishment. It works well for preventative measures. When alcohol is involved, there are additional duties that need to be remembered, but the same considerations should be taken for beverage and food.

The General Manager of a Grand Hotel

A general manager is in charge of a lot of things. You will have to submit a yearly budget to the hotel owner, corporate office or possibly a district manager. You will be responsible for all employee firings and new hires.

As the general manger of the hotel, you will have to decide the best rate for any given day, night, weekend or special event. You will have the power to set hotel service standards and choose additional services to make the hotel more appealing to travelers. The front desk staff will take reservations by phone, cancel reservations, check in guests, and keep the front desk area and lobby clean.

If you are a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints. The supervisor of the front desk may be responsible for scheduling the work days and hours for the other front desk staff.

A guest would not know someone had just checked out of a room because the room was not clean. You will make each bed according to the hotel standards by removing the linen. The guest rooms are thoroughly cleaned before a guest arrives.

Smaller hotels may require the maid to wash, dry and fold all linens, which will require you to wash, dry and fold all linens. You would have to remove stains from any linens when possible. A complimentary breakfast bar is offered by many hotels.

A Review of Certified Hotel Managers

The management and supervision of the restaurant and hotel industries is a part of the profession. A hotelier will usually start their career in management with an entry level position before moving up the ladder. You don't have to have any professional certifications to become a hotel manager, but you can earn additional professional certifications, which will look good on your resume.

Hotel managers can choose from a number of professional certifications from the American Hotel & Lodging Educational Institute, but there are specific experience and knowledge requirements that must be met before an individual can become certified through the American Hotel & Lodging Educational Institute. The starting salary for a person with a degree in a field like hospitality management is between $34,569.00 and $48,950.00. There are different jobs in high demand because of the rapid growth of the industry.

General Managers: A Search for Experience in the Industry

A general manager is responsible for day-to-day operations at a business and guiding general business strategy. Their duties include setting sales goals and tracking cash flow. Most General Manager candidates have previous relevant experience in the industry or a similar company or leadership roles, making them well-trained and ready to begin work.

Some candidates have experience as a General Manager in a similar company or industry, and have the skills and knowledge to do the job. Candidates for their first General Manager position may have experience as an assistant general manager, department manager or team lead. General Managers are in charge of an entire store or office while assistant managers manage specific shifts.

The assistant managers are often keyholders for businesses who can open the business at the beginning of the day, then drop cash in a safe at the end of the day and then use the security system. General Managers hire and fire employees, set sales policies and handle company finances, while assistant managers handle details like processing shift changes, accepting orders, and setting up displays. When looking for a General Manager, look for candidates who have experience in the type of business you are operating.

The General Manager of a retail outlet should have experience in cashier, customer service associate, inventory manager, and assistant manager. Business education or experience working with company finances are some of the qualifications that successful candidates may have. They should show they grew and advanced at their previous employers.

A strong resume will include information about how the candidate improved their previous role. General Managers may travel to corporate offices for meetings with company management, but they work on-site at the business they are managing. They meet with the assistant manager or department heads to set priorities for the day after surveying the customer facing areas.